GENERAL SALES TERMS AND CONDITIONS

PAYMENT TERMS

Depending on the payment options linked to your customer account, you will have different payment methods to choose from.

Regular customer

Direct online payment through PayPal

Net 30 days customer

Online invoice payment through PayPal
Payment by check
Payment by bank transfer
Payment by Visa or Mastercard by calling customer service

Past due invoices will incur a fee of 2% per month (24% per year). All delinquent accounts will be turned over to a collection agency at the customer’s expense.

Terms

Payment terms for an active account are net 30 days from the invoice date. Shipping charges are not included in product pricing and are calculated when merchandise leaves our warehouse. Overdue accounts will be suspended until all invoices are paid in full. Thereafter, terms may change for payment by Visa or Mastercard.

PRICING

Due to constant changes in the cost of raw materials, our product pricing is subject to change without notice. However, we make every effort to maintain them as indicated on our pricing list.

CLAIMS

Once the order is released to the shipping company, Aquam Aquatic Specialist Inc. is no longer responsible for any damage or delays caused during shipping. It is therefore important to inspect your merchandise upon receipt. If there is visible damage to the packaging, make a note of it on the carrier’s delivery slip and take pictures for your claims.

If you have received damaged merchandise, please report it to the shipping company within 24 to 72 hours of receipt; the time frame varies by company. Keep the original packaging and contact Aquam Aquatic Specialists Inc. to inform us of the situation.

MISSING MERCHANDISE

In the event of a missing merchandise, please report it in writing to Aquam Aqua Specialist Inc. within 3 days of receiving the order. It is important to indicate the information contained on the delivery slip and the customer’s purchase order.

SPECIAL ORDERS

For the purchase of custom products, personalized or large orders, please contact our customer service department who will be able to assist you.

WARRANTIES

All products distributed by Aquam Aquatic Specialist are covered by the manufacturer’s warranty and are the responsibility of the manufacturer. Our customer service personnel can advise you regarding your warranty questions.